At a Glance
- Tasks: Help customers with banking transactions and provide tailored solutions.
- Company: Join TD Canada Trust, a leader in customer service and banking.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on customer satisfaction.
- Why this job: Make a difference in customers' lives while building your career.
- Qualifications: High school diploma or relevant experience; strong communication skills.
The predicted salary is between 29700 - 36300 $ per year.
Serve TD customers in Terrace, British Columbia, using accurate transaction processing and clear banking advice. This position offers 18.75 hours weekly.
As a Customer Experience Associate with TD Canada Trust, you will support frontline Personal and Commercial Banking services.
You will understand customer needs, recommend suitable solutions, resolve concerns, and promote a positive branch experience.
The role requires careful handling of confidential matters and timely business processes.
Key Responsibilities
- Process deposits, withdrawals, bill payments, and other financial transactions
- Determine customer needs and recommend appropriate banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions while completing accurate business processes
- Connect personally with customers about banking solutions and processes
Requirements
- High School diploma or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Strong organizational, planning, administration, and time management skills
- Hands-on knowledge of Microsoft Word, Excel, Outlook, and internet
- Calm, courteous verbal and written communication skills
Bring customer service, transaction accuracy, and banking solution expertise to TD Canada Trust's Terrace branch.
Banking Customer Experience Associate in Terrace employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
