Turn branch interactions into positive customer experiences using financial transaction accuracy and calm, courteous communication at TD Canada Trust.
As a Customer Experience Associate, you will support customers across Personal and Commercial Banking in Surrey, British Columbia. The work includes processing transactions, identifying needs, advising on solutions, and addressing concerns. You will also promote operational improvements and contribute to team effectiveness while handling confidential matters with discretion.
Key Responsibilities:
- Connect personally with customers about banking solutions
- Process financial transactions under procedures and regulations
- Respond to concerns and escalate non-standard activities
- Achieve assigned goals and complete timely business processes
- Recommend operational improvements supporting operational excellence
Requirements:
- High School diploma and/or one year relevant experience
- Strong planning and time management abilities
- Working knowledge of Microsoft Office and internet tools
- Initiative when managing changing priorities and several tasks
- Calm, courteous verbal and written communication
Use your communication, organization, and customer experience skills to support accurate banking services and trusted relationships in Surrey.
Personal Banking Customer Service Associate in Surrey employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
