Senior Manager Canadian Commercial Banking

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5

Secteur d’activité : Services bancaires personnels et commerciaux

Détails de la rémunération : $59.12 - $69.55 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD.

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur.

Description du poste :

This role provides leadership and direction through group managers and team managers and is responsible for managing key relationships and achieving business performance and results. Leads and manages a large and significant multifaceted business function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex service and advice activities and/or specialized support on all SBB products and services.

• Customer: Lead, coach and develop a team of service and advice Colleagues on services, product and advice informational conversations and/or advice-giving strategies and tactics to improve the overall customer experience.
• Oversees the development of service and advice Colleagues within the center on advice / guidance/ solution giving strategies and tactics to improve overall customer / partner experience.
• Leads the execution and achievement of the team's customer / partner experience targets by coaching and modelling appropriate behaviours.
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverables and results.
• Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service.
• Primary escalations point for significant risk matters / exceptions.

• Shareholder: Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale.
• Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
• Execute on the annual business plan to deliver results aligned with business strategies.
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness.
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement.
• Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Ensure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct and Ethics.

• Employee / Team: Cultivate and model the Colleague Promise to support colleague growth, and a culture of care.
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity.
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce.
• Enable colleague growth by encouraging colleague development to achieve career and business objectives.
• Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team.
• Connect the alignment of colleague's contributions with the TD Shared Commitments.
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices.

Breadth & Depth:

Responsible for managing multiple, broad and highly complex teams which are diverse in scope. Sets strategic direction for the center, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.

Experience & Education:

• Undergraduate degree and/or 10+ years relevant experience.
• NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements.

À propos de nous:

La TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales.

Nous sommes déterminés à appuyer votre réussite et à favoriser un milieu de travail respectueux où la diversité des points de vue est valorisée.

Formation et intégration:

Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste.

Processus d’entrevue:

Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue.

Mesures d’adaptation:

L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.