Assistant Branch Manager in Saskatoon

Work Location: Saskatoon, Saskatchewan, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $66,200 - $93,500 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

• Lead, coach, and proactively model exceptional service at every customer interaction in the lobby, on the frontline, and in the service and advice offices.
• Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met.
• Support and coach advisory colleagues on effective customer complaint resolution.
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
• Supports the execution of the branch LEI plan/objectives; assists with the execution of the branch advice plan/objectives.
• Lead and coach advisory team on advice giving strategies and overall product and services acumen.
• Ensure a coordinated and consistent banking presence in the market approach across One TD partners.
• Ownership/oversight of complex daily branch administrative duties, especially as it relates to investments and unsecured credit compliance.

SHAREHOLDER:

• Manage the advice team promoting a positive customer and colleague experience.
• Lead and develop a team of advice colleagues; provide coaching on delivering effective customer service, product, advice conversations and/or advice-giving service.
• Contribute to the execution and achievement of the team and the branch's customer experience targets.
• Ensure the customer area is professional and inviting in appearance.

EMPLOYEE / TEAM:

• Lead and support a high performing team; provide ongoing feedback and performance reviews.
• Contribute to the process of setting performance objectives for the team.
• Ensure colleagues are in compliance with all TDBFG policies, procedures and guidelines.
• Manage colleagues in compliance of all policies, procedures and guidelines.
• Share knowledge, information, skills, and subject matter expertise among the team.
• Support an environment where team freely escalates business challenges.
• Participate in the recruitment and selection process for all hires.
• Promote a fair and equitable environment that supports a diverse workforce.

BREADTH & DEPTH:

• Manage a large team of service and advice professionals.
• Leads a team and oversees the most complex or diverse sales advice activities.
• Requires strong process management knowledge and advanced understanding of the business.
• Plans, organizes and coordinates the activities for own team and resolves operational issues.
• Effectively handles critical and/or high-risk issues.

EXPERIENCE & EDUCATION:

• Undergraduate degree and/or 4+ years of relevant experience.
• Branch Compliance Officer (BCO) course IFIC or CSC.

ADDITIONAL INFORMATION:

• We’re delighted that you’re considering building a career with TD.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

OUR VALUES:

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.

HELPING TO MAKE AN IMPACT IN COMMUNITIES – TD READY COMMITMENT:

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.