At a Glance
- Tasks: Lead a team to enhance customer experiences and drive business results.
- Company: Join TD Canada Trust, a top global financial institution.
- Benefits: Competitive salary, health benefits, career development, and work-life balance.
- Other info: Dynamic environment with opportunities for mentorship and professional growth.
- Why this job: Make a real impact in your community while growing your leadership skills.
- Qualifications: Undergraduate degree or 5+ years of relevant experience required.
The predicted salary is between 77500 - 109400 $ per year.
Work Location: Rouyn, Quebec, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $77,500 - $109,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Job Description: Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.
A typical day at work might look like:
- Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
- Promote TD's image and goodwill within the community by participating in community events
- Enhance customer experience by understanding their financial needs and providing appropriate solutions
- Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
- Ensure overall employee scheduling is optimal
- Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
- Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
- Mentor the team on offering One TD solutions and building lasting relationships with customers
- Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
- Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism
Job Requirements:
- Undergraduate degree and/or over 5 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
- Proficiency in software tools including MS Office, and internet application
- Strong communication skills to liaise with customers, employees, and cross functional teams
- A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
- A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills
Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
Branch Manager I – Rouyn-Noranda employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
