At a Glance
- Tasks: Lead a team to enhance customer experiences and drive business growth.
- Company: Join TD, a top global financial institution with a focus on community and client relationships.
- Benefits: Competitive salary, health benefits, career development, and work-life balance.
- Other info: Enjoy a supportive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in banking while mentoring a dynamic team.
- Qualifications: Undergraduate degree and 5+ years of relevant experience required.
The predicted salary is between 77500 - 109400 $ per year.
Work Location: Rouyn, Quebec, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $77,500 - $109,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
A typical day at work might look like:
- Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
- Promote TD's image and goodwill within the community by participating in community events
- Enhance customer experience by understanding their financial needs and providing appropriate solutions
- Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
- Ensure overall employee scheduling is optimal
- Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
- Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
- Mentor the team on offering One TD solutions and building lasting relationships with customers
- Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
- Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism
Job Requirements:
- Undergraduate degree and/or over 5 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems
- Proficiency in software tools including MS Office and internet applications
- Strong communication skills to liaise with customers, employees, and cross-functional teams
- A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
- A dedicated and committed leader who can make an impact on the team and positively influence them
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Colleague Development: If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process: We'll reach out to candidates of interest to schedule an interview.
Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only): Ce poste n'exige pas la maîtrise d'une langue autre que le français.
Our Values: At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.
Branch Manager I – Rouyn-Noranda in Québec employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
