At a Glance
- Tasks: Lead a team to manage credit operations and deliver exceptional customer experiences.
- Company: Join TD, one of North America's largest banks, committed to innovation and client experience.
- Benefits: Enjoy competitive salary, health benefits, career development, and flexible work options.
- Other info: Be part of a diverse culture that values growth, inclusion, and community impact.
- Why this job: Make a real impact in banking while growing your leadership skills in a supportive environment.
- Qualifications: 10+ years of relevant experience and a degree are preferred.
The predicted salary is between 115600 - 163200 $ per year.
This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.
Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience. Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets. Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs. Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results. Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service. Constantly build knowledge of the market, customers and broader economic factors. Develop and maintain centre of influence strategies and relationships. Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.
Primary escalation point for significant sales matters / risk matters / exceptions for Account Managers. Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs. Enhance TDBG brand by participating in network events. Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit. Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same. Meet or exceed business targets for the Unit. Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit. Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile. Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals. Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines. Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions/activities as necessary. Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct. Understand changing market conditions and remain knowledgeable of relevant industry issues. Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation.
Experience & Education
Undergraduate/Graduate degree and/or 10+ years of relevant experience.
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Associate Senior Manager, Commercial Services in Oshawa employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
