At a Glance
- Tasks: Support customers through the auto claims process with empathy and professionalism.
- Company: Join TD Insurance, a leader in customer service and support.
- Benefits: Competitive salary, health benefits, career development, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for continuous learning and advancement.
- Why this job: Make a real impact in customers' lives while growing your career.
- Qualifications: Experience in auto claims preferred; strong communication and analytical skills required.
The predicted salary is between 52700 - 74400 $ per year.
Work Location: Oakville, Ontario, Canada
Hours: 35
Line of Business: TD Insurance
Pay Details: $52,700 - $74,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.
Key Responsibilities
- Customer Experience (Legendary Service)
- Deliver a customer-first experience through empathy, active listening, and clear communication
- Provide timely updates and guidance, ensuring customers feel supported during the claims process
- Welcome and assist customers onsite, creating a professional and reassuring environment
- Execution & Claim Management
- Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
- Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
- Review and reconcile repair estimates to support fair and appropriate settlements
- Maintain detailed and accurate claims documentation
- Analytical Thinking & Risk Management
- Gather, assess, and validate information from multiple sources to support claim decisions
- Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
- Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards
- Collaboration & Teamwork
- Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
- Contribute to team performance by supporting operational goals and maintaining productivity metrics
- Growth & Continuous Improvement
- Develop expertise in claims handling, coverage, and investigation practices
- Contribute to process improvements and support a culture of continuous learning
- Pursue professional development, including CIP designation (asset)
What You Bring
- 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
- Strong ability to manage high-volume workflows (100+ claims) with attention to detail
- Proven customer service and communication skills
- Effective time management and prioritization in a fast-paced environment
- Demonstrated ability to analyze, investigate, and negotiate outcomes
- Post-secondary education is an asset
- Progress toward or completion of CIP designation is an asset
Why TD Insurance
- A supportive and inclusive culture that values your growth
- Opportunities for career development and advancement
- Meaningful work that makes a real impact in customers’ lives
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
Auto Claims Advisor – Oakville employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
