Take charge of customer relationships at TD Canada Trust in Saint-Léonard, Quebec. This managerial role emphasizes leadership and operational excellence in creating stellar customer experiences.
As the Manager in Customer Relations, your focus will be on enhancing team performance and customer satisfaction at TD. Mentoring your team, you will ensure adherence to compliance and operational guidelines, while collaborating with various bank partners to address customer needs effectively. Your role is critical in driving a legendary customer experience.
Key Responsibilities:
- Mentor and guide team to achieve customer excellence
- Maintain compliance through effective scheduling practices
- Collaborate effectively with One TD partners
- Advocate for customer needs and train staff on resolutions
- Streamline workflows and prioritize team tasks
Requirements:
- Bachelor's degree or 3 years of relevant work experience
- Knowledge of processes in banking and operations
- Skilled in software including MS Office
- Strong communicator and problem solver
- Proven leadership in fast-paced customer environments
Lead TD's mission in enriching every customer experience as the Manager in Customer Relations.
TD Manager in Customer Relations in Montréal employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
