At a Glance
- Tasks: Help customers with financial transactions and recommend tailored banking solutions.
- Company: Join TD Canada Trust, a leader in customer service and banking.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a difference in customers' lives while building your career.
- Qualifications: High school diploma and strong communication skills required.
The predicted salary is between 38700 - 47300 $ per year.
Serve TD customers onsite in Montréal by processing financial transactions and recommending banking solutions tailored to their needs.
As a Customer Experience Associate, you will support TD Canada Trust customers through accurate transactions, advice, and concern resolution.
You will identify needs, promote suitable products, and complete branch processes while following procedures, regulations, and TD's Code of Conduct and Ethics.
The role requires clear communication and careful handling of confidential matters.
Key Responsibilities
- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend suitable banking solutions
- Resolve concerns and escalate non-standard activities appropriately
- Promote banking solutions and complete business processes timely
- Recommend operational improvements supporting operational excellence
Requirements
- High School diploma and/or one year relevant experience
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Initiative, accuracy, attention to detail, and adaptability
- Effective verbal and written customer communication skills
Bring accurate transaction processing, thoughtful advice, and customer experience skills to TD Canada Trust in Montréal.
TD Customer Service Banking Associate in Montréal employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
