Process banking transactions and advise customers as a Customer Experience Associate with TD Canada Trust in Montréal, Quebec. This is a 24-hour role.
You will serve as a frontline representative in TD's Personal & Commercial Banking business. The position involves understanding customer needs, recommending suitable banking solutions, and delivering clear, courteous service. You will also promote products, refer customers appropriately, and complete branch processes accurately.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend suitable banking solutions
- Resolve concerns and escalate non-standard activities
- Promote banking solutions and complete business processes promptly
- Deliver quality experiences and recommend operational improvements
Requirements:
- High School diploma or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Accurate, detail-oriented communication and customer experience skills
Bring accurate transaction processing, customer advice, and clear communication to TD Canada Trust customers in Montréal.
TD Customer Experience Associate Montréal employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
