Work Location: Saint‐Léonard, Quebec, Canada
Hours: 37.5
Pay Details: 45700 – 61000 CAD per year
Responsibilities
- Engage customers in day‐to‐day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non‐cash transactions; resolve critical issues and report non‐standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Qualifications
- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – post‐appointment within 6 months
- Post‐secondary or undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self‐starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‐management skills
- A dynamic, diligent, and effective influencer with a can‐do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner
Personal Banking Associate (Future opportunities) - Montreal East (full-time) in Montréal employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
