At a Glance
- Tasks: Assist customers with banking inquiries in both French and English, providing personalized support.
- Company: Join TD, a leading Canadian bank known for its commitment to customer service.
- Benefits: Competitive pay, ongoing training, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the banking sector.
- Why this job: Make a difference by helping customers navigate their banking needs every day.
- Qualifications: Bilingual in French and English, with strong listening and customer service skills.
The predicted salary is between 38700 - 47300 $ per year.
Support TD customers in French and English from the office-focused Montréal contact centre. Use listening skills and banking knowledge to provide personalized assistance.
As a Bilingual Contact Centre Representative in Canadian Banking, you will handle inbound account inquiries and resolve customer concerns.
You will recommend TD products or services, deliver trusted advice, and make interactions easier.
The position includes 37.5 hours weekly at 7250 Mile End.
Key Responsibilities
- Assist inbound customers with account inquiries and concerns
- Resolve questions at the first point of contact
- Recommend appropriate TD products, services, and solutions
- Meet customer experience, advice, quality, compliance, and productivity goals
- Participate in ongoing training and coaching support
Requirements
- High school diploma or equivalent
- French and English bilingual proficiency
- Exceptional listening skills and customer-focused curiosity
- Ability to navigate multiple systems and screens accurately
- Integrity managing sensitive information under compliance guidelines
Bring bilingual communication, empathy, digital literacy, and banking service skills to TD's Montréal contact centre team.
Bilingual Banking Contact Centre Representative in Montréal employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
