At a Glance
- Tasks: Lead incident management strategies and oversee operations for a global team.
- Company: Join TD Canada, a leader in financial services with a commitment to excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Be part of a culture that values collaboration and operational excellence.
- Why this job: Make a significant impact in risk management while leading a dynamic team.
- Qualifications: Proven leadership in incident management and strong operational knowledge required.
The predicted salary is between 103500 - 126500 $ per year.
Lead the Incident Reporting Centre at TD in Mississauga, Ontario, as a Senior Manager. Oversee operations, governance, and incident management strategies for a global footprint. As a Senior Manager in the Incident Reporting Centre, you will drive strategic direction, ensuring 24/7 incident monitoring and response across various regions. This role emphasizes risk management and collaboration across technology, vendors, and governance structures, positioning you as a senior escalation point for high-risk incidents. You will foster a culture of operational excellence while leading a team in a critical function within TD’s vast organization.
Key Responsibilities:
- Develop strategies for operational effectiveness across global regions
- Serve as escalation authority for complex incidents and challenges
- Ensure integrity of incident management tools and data
- Oversee quality control, audit support, and documentation governance
- Report insights and recommendations to GPS leadership
Requirements:
- Extensive leadership in incident management or crisis response
- Proven experience in a regulated 24/7 operational role
- Strong knowledge of incident assessment and reporting
- Track record in vendor and service management
- Relevant bachelor's degree or equivalent experience
Drive excellence in incident management while leading a high-performing team at TD in Mississauga.
Strategic Senior Manager in Mississauga employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
