Sr IT Operations Analyst in Mississauga

Work Location: Mississauga, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description / Accountabilities:

• This is a senior hybrid infrastructure support role responsible for supporting Cisco UCS infrastructure and VMware virtualization environments.
• Ensure resulting solutions meet the needs of our business clients and stakeholders while adhering to the bank’s technology and quality standards.
• Maintain an understanding of business and technology directions as well as technology developments and industry trends.
• Oversee the design, development and implementation of solutions in partnership with application leads and architects.
• Act as a point of escalation for unresolved VMware virtualization and hardware technical issues, and work with vendors, consultants and partners in other TS areas to develop solutions.
• Create and maintain virtual infrastructure documentation related to project assignments.
• Ensure timely and accurate communication and resolution / escalation of issues.
• Monitor service delivery against commitments, prioritizing work activities.
• Follow documented operational procedures and processes with minimal guidance from the team.
• Analyze operational processes and identify opportunities for continuous improvement.
• Maintain the virtual infrastructure and ensure security and patch compliance requirements are met.
• Monitor supported environments using enterprise monitoring and management tools such as VMware Aria Operations, Dynatrace, and Intersight to ensure platform performance and stability.

Specific Educational Requirements / Accreditations:

• VMware Certified Professional (VCP) certification in vSphere 8.x or VMware Cloud Foundation.
• Post-secondary degree or diploma in Computer Science, Information Technology, or a related field.

Other Qualifications / Skills / Experience:

• Familiar with remediation of software and hardware break/fix on Cisco Data Center products.
• Strong working knowledge of Cisco Data Center technologies, including Fabric Interconnects, UCS C-Series and B-Series servers, and blade chassis.
• Expert knowledge of Cisco Data Center networking and storage technologies, including Cisco NX-OS, VLANs, trunking, Fibre Channel, VSANs, and physical connectivity architectures.
• Expert knowledge of Cisco UCS hardware components, including rack servers, blade servers, Fabric Interconnects, and Fabric Extenders (FEX).
• Expert in UCS management plane components, specifically UCS Central, UCS Manager and Cisco Intersight management platforms.
• Familiar with and working experience on the design and deployment of service profiles and templates in UCS Central and Intersight.
• 7-10+ years of experience administering enterprise VMware environments, including vCenter, ESXi hosts, VMware management appliances, and virtual machine management.
• Working experience and knowledge of NSX software defined networking environments.
• Experience supporting private and public cloud environments.
• Advanced experience administering VMware vSAN environments, including storage policies and storage profile management.
• Working knowledge of VMware Update Manager and / or VMware LifeCycle Manager for patch management.
• Experience using VMware PowerCLI and PowerShell to automate infrastructure management and operational tasks.
• Expert troubleshooting skills with the ability to diagnose and resolve complex VMware infrastructure issues and Windows/Linux virtual machine problems.
• In-depth knowledge of VMware technologies including Distributed Virtual Switches (VDS), DRS, vMotion, vSphere HA, host clusters, datastore clusters, and enterprise networking and failover clustering concepts.
• Advanced experience with VMware Aria Operations (VROps), Aria Operations for Logs (VRLI), and Aria Operations for Networks (VRNI) for monitoring, performance analysis, and capacity management.
• Familiar with VMware Aria Automation services and deployments.
• A good understanding of Microsoft Active Directory (AD) and security policies (GPO).
• Familiar with VMware Site Recovery Manager (SRM) and Disaster Recovery planning / management.
• Strong understanding of Storage Area Network (SAN) technologies, including experience supporting enterprise storage platforms such as Hitachi Vantara.
• Demonstrated ability to prioritize competing demands and work effectively both independently and within cross-functional teams.
• Highly organized, detail-oriented, and process-driven.
• Strong written, verbal, and stakeholder communication skills.
• Familiar with ITIL best practices (change, incident and problem management) and ServiceNow.