At a Glance
- Tasks: Assist customers with account inquiries and provide personalized banking solutions.
- Company: Join TD, a leading bank known for its customer-first approach.
- Benefits: Ongoing training, competitive pay, and opportunities for career growth.
- Other info: Dynamic role with a focus on empathy and digital literacy.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: High School Diploma and strong listening skills required.
The predicted salary is between 40500 - 49500 $ per year.
Customer service and problem-solving define this TD contact centre role in Markham, Ontario, supporting customers through personalized banking assistance.
As a Contact Centre Representative II, you will handle account inquiries and recommend TD products or services when appropriate.
You will deliver trusted advice while meeting customer experience, quality, compliance, and productivity goals.
Ongoing training and coaching support continued development.
Key Responsibilities
- Assist inbound customers with account inquiries and concerns
- Resolve issues at the first point of contact
- Recommend relevant TD products, services, and solutions
- Meet customer experience, advice, quality, and productivity objectives
- Participate in ongoing training and coaching
Requirements
- High School Diploma or equivalent
- Exceptional listening skills and curiosity about customer needs
- Ability to navigate multiple systems and screens accurately
- Digital literacy across smartphones, tablets, laptops, and headsets
- Integrity when managing sensitive customer information
Bring empathy, digital literacy, and banking service skills to TD's customer-focused contact centre in Markham.
TD Customer Service Contact Centre Representative in Markham employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
