At a Glance
- Tasks: Support TD credit card customers with inquiries and issue resolution.
- Company: Join TD, a leading financial institution known for its customer service.
- Benefits: Paid training, full-time hours, and opportunities for growth.
- Other info: Dynamic work environment with ongoing training and support.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: High school diploma and strong communication skills required.
The predicted salary is between 41850 - 51150 $ per year.
Support TD credit card customers from Markham with strong communication and listening skills after completing paid, in-person training.
This full-time Contact Centre Credit Card Representative role serves customers through account inquiries, issue resolution, and product guidance.
You will provide advice, recommend TD products or services, and deliver solutions for individual banking needs.
The position requires computer navigation, multitasking, and performance against service, quality, compliance, and productivity goals.
Key Responsibilities
- Assist inbound callers with account inquiries and banking concerns
- Resolve customer issues at the first point of contact
- Recommend TD products and services matching customer needs
- Meet customer experience, advice, quality, and productivity objectives
- Participate in ongoing training and coaching support
Requirements
- High school diploma or equivalent
- Exceptional communication, listening, and customer support skills
- Ability to navigate systems, applications, and multiple screens
- Digital literacy across smartphones, tablets, laptops, and headsets
- Integrity managing sensitive information under compliance guidelines
Use empathy, consultative advice, and banking knowledge to deliver trusted credit card support for TD customers.
TD Credit Card Contact Centre Representative in Markham employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
