At a Glance
- Tasks: Assist customers with inquiries and provide solutions to meet their banking needs.
- Company: Join TD, a leading global financial institution with a culture of care.
- Benefits: Competitive salary, health benefits, paid training, and career development opportunities.
- Other info: Flexible work environment with opportunities for growth and mentorship.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: High school diploma, strong communication skills, and a passion for helping others.
The predicted salary is between 45700 - 61000 $ per year.
Work Location: Markham, Ontario, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $45,700 - $61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description:
Markham Contact Centre Credit Card Representative
Additional Information:
- Start date: December 21st, 2026
- Mandatory Training: 12 weeks full time Paid Training, IN PERSON
- Onsite Training schedule: Monday - Friday, 9:00am to 5:00pm (EST)
- Training location: 3500 Steeles Ave. E. Markham, Ontario
- Full Time work schedule (after training): 37.5 hours/week, 5 days/week (Candidates must be flexible to work within Business Hours: Monday to Sunday 7am-12am, various start times)
- Part Time: Not Available
- National Occupation Classification (NOC) Code 14201 - Banking, insurance and other financial clerks (NOC)
- Mandarin & Cantonese languages are an asset
Department Overview:
Helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver from 7am EST - 12am EST, 7-days a week for more than 27 million TD customers.
What You'll Do:
- As the voice of TD, you'll be passionate about understanding our customers.
- Assist in-bound callers with account inquiries or resolving issues by providing advice and recommending a TD product or service.
- Deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
- Make people's day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You'll Work:
After completing in-person training and onboarding sessions, you'll work primarily offsite. Your remaining time will be spent at a TD location for in-person team events and experiences.
Job Requirements:
What You Need to Succeed:
- High School Diploma or equivalent
- Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns.
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Passion to assist customers in resolving unspoken needs by offering consultative advice.
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines.
Colleague Development:
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs.
Interview Process:
We'll reach out to candidates of interest to schedule an interview.
Company Overview:
Our Promise At TD, our commitment to our people is what makes us the Better Bank. This commitment – our Colleague Promise - is our pledge that no matter where you work at TD, you'll have the chance to make a meaningful impact on the business, your colleagues, and the customers and communities we serve.
Inclusiveness / Diversity:
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Contact Center Rep II – Markham employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
