Lead impactful customer service initiatives as the Customer Experience Manager for TD Canada Trust in Dollard-des-Ormeaux, Quebec. Engage with customers and staff to ensure operational excellence in service delivery.
This leadership role is designed for individuals who excel in providing mentorship and coaching in customer interactions. You will oversee employee scheduling and operational compliance while enhancing the customer experience by driving effective complaint resolution strategies. Collaborating closely with internal partners, your aim will be to create a seamless service experience.
Key Responsibilities:
- Showcase exceptional service in every interaction
- Maintain compliance with operational policies
- Collaborate with cross-functional partners for improved service
- Coach staff on customer engagement tactics
- Administer branch administrative duties efficiently
Requirements:
- Undergraduate degree with 3 years of related experience
- Familiarity with banking solutions and business functions
- Proficient in MS Office and software tools
- Effective communicator with strong organizational skills
- Capability to lead in a vibrant and fast-paced environment
Enhance customer satisfaction and operational success at TD Canada Trust as you lead the Customer Experience team.
Manager of Customer Experience at TD employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
