Elevate customer service experiences as a Bilingual Resource Officer III with TD in Laval, Quebec. This hybrid role requires financial expertise and proficiency in both French and English to assist clients effectively.
As a Bilingual Resource Officer III at TD, you will be a critical support for representatives, resolving issues for clients and partners while ensuring a high-quality service. You will provide informed counsel based on clients' financial circumstances, proactively identifying cross-selling opportunities. Strong communication and analytical skills are essential to thrive in this full-time position.
Key Responsibilities:
- Deliver courteous and efficient customer service
- Resolve and escalate client issues as necessary
- Maintain strong relationships with clients and partners
- Provide proactive financial advice and insights
- Monitor daily operational workflows and priorities
Requirements:
- Bachelor's degree required
- Minimum three years of relevant experience
- Bilingual in English and French
- Must have PQAP license
- In-depth knowledge of banking products and services
Support TD by utilizing your bilingual skills and financial knowledge to enhance customer relations in Laval.
Bilingual Resource Officer at TD in Laval employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
