At a Glance
- Tasks: Help customers with financial transactions and provide personalized banking advice.
- Company: Join TD Canada Trust, a leader in customer service and banking solutions.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a difference in customers' lives while gaining valuable experience in banking.
- Qualifications: High school diploma; customer service experience is a plus.
Serve Kelowna customers through accurate financial transactions and personalized banking advice as a Customer Experience Associate at TD Canada Trust. This 15-hour role supports TD Canada Trust's frontline branch service within Personal and Commercial Banking. You will understand customer needs, recommend suitable solutions, resolve concerns, and promote products while following operating procedures, regulations, and TD's Code of Conduct and Ethics.
Key Responsibilities:
- Process deposits, withdrawals, bill payments, and other financial transactions
- Determine customer needs and recommend appropriate banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions and complete processes accurately
- Deliver quality experiences and recommend operational improvements
Requirements:
- High School diploma and/or one-plus years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management skills
- Working knowledge of Word, Excel, Outlook, and internet tools
- Calm, courteous, accurate, and effective communication skills
- Bring customer service, transaction processing, and banking solution expertise to TD Canada Trust customers in Kelowna.
TD Banking Customer Experience Associate in Kelowna employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
