Enterprise NAS & Object Storage Specialist

**Description du poste :**

• KEY ACCOUNTABILITIES
• CUSTOMER
• Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk.
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams.
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met.
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met.
• Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues/opportunities, overseeing the execution of recommendations and maintaining accurate documentation.
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements.
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area.
• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments.
• May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets.
• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes.
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business.
• Respond to requests for information and assist project teams in evaluating alternate approaches.
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements.
• SHAREHOLDER
• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required.
• May monitor the performance of the environment by using meaningful metrics.
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization.
• Ensure effective change management discipline is used.
• Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate.
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP).
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs.
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines.
• Make effective use of the cost management processes in place in own unit.
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Keep current with industry and/or business trends.
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution.
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines.
• EMPLOYEE / TEAM
• Work effectively as a team, supporting other members of the team in resolving critical service issues.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
• Participate in knowledge transfer within the team and business units.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
• BREADTH & DEPTH
• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/educate others.
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines.
• Identifies root causes and implements targeted and controlled remediation plans.
• May install, configure, upgrade, administer business applications/systems in co-ordination with appropriate stakeholders.
• Reviews, participates and implements procedures.
• Researches industry standards, best practices and new innovations in technology and makes recommendations.
• Generally reports to a Manager or Senior Manager.
• EXPERIENCE & EDUCATION
• Undergraduate degree in Computer Science, Engineering, Information Technology, or an equivalent combination of education and relevant industry experience.
• Minimum 7 years of hands-on Enterprise Data Storage Management experience supporting large-scale, mission-critical environments.
• Demonstrated expert-level knowledge and operational experience in NAS and Object Storage platforms, including administration, support, capacity management, technology evaluation, certification testing, deployment, lifecycle management, performance optimization, automation, resilience engineering, and platform currency management.
• Mandatory expertise in the design, deployment, administration, support, and automation of the following enterprise storage platforms:
• NetApp ONTAP ClusterMode NAS
• NetApp StorageGRID Object Storage
• Dell ECS / ObjectScale Object Storage
• Hitachi Content Platform (HCP)
• Proven experience designing, documenting, planning, implementing, and supporting highly available, secure, and scalable storage solutions supporting enterprise applications, backup, archive, data protection, cyber resilience, and disaster recovery requirements.
• Deep understanding of NAS and Object Storage technologies and protocols, including SMB/CIFS, NFS, S3, replication, encryption, object lifecycle management, retention, immutability, ransomware protection, and disaster recovery.
• Expert-level automation and scripting skills, with demonstrated hand-on experience developing automation solutions within enterprise storage environments using PowerShell, Python, Ansible, YAML, REST APIs and API Integration.
• Proven experience developing Infrastructure as Code (IaC), storage orchestration, operational automation, monitoring integrations, reporting solutions, and self-service provisioning capabilities.
• Strong knowledge of Windows, Linux, and Unix operating systems and their integration with enterprise storage environments.
• Proven analytical, troubleshooting, root cause analysis, and problem-resolution skills within complex enterprise infrastructure environments.
• Experience providing operational support, technical leadership, solution engineering, project delivery, vendor management, technical documentation, and on-call support.
• Excellent verbal and written communication skills with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• PREFERRED QUALIFICATIONS
• NetApp Certified Data Administrator (NCDA) or equivalent NetApp certification.
• NetApp StorageGRID certification.
• Dell ECS/ObjectScale certification.
• Hitachi Vantara HCP certification.
• Experience implementing Infrastructure as Code (IaC), self-service provisioning, enterprise observability, and storage automation frameworks.
• Experience supporting cyber resilience initiatives including immutable storage, object locking, air-gapped architectures, and ransomware recovery solutions.