Serve TD customers in Gatineau through accurate financial transactions and personalized banking guidance. This 22.5-hour role supports positive branch experiences.
As a Customer Experience Associate with TD Canada Trust, you will understand customer needs and recommend suitable banking solutions. You will process deposits, withdrawals, and bill payments while following procedures, regulations, and TD's Code of Conduct and Ethics. The role also involves resolving concerns and supporting timely business processes.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend appropriate banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions and complete business processes promptly
- Provide clear advice on banking solutions and processes
Requirements:
- High School diploma and/or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Calm, courteous, accurate, and effective communication abilities
Bring customer experience, transaction accuracy, and banking solution knowledge to TD Canada Trust customers in Gatineau.
Customer Experience Associate Gatineau employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
