At a Glance
- Tasks: Support customers through the claims process with empathy and professionalism.
- Company: TD Insurance, a leader in customer service and support.
- Benefits: Competitive salary, health benefits, career development, and inclusive culture.
- Other info: Join a supportive team focused on continuous improvement and community impact.
- Why this job: Make a real impact in customers' lives while growing your career.
- Qualifications: Experience in auto claims preferred; strong communication and analytical skills required.
The predicted salary is between 52700 - 74400 $ per year.
Work Location: Calgary, Alberta, Canada
Hours: 35
Pay Details: $52,700 - $74,400 CAD
Onsite: 4515 112th Avenue SE Calgary, Alberta
About the Role
As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise - ensuring they feel informed, supported, and confident every step of the way.
Key Responsibilities
- Customer Experience (Legendary Service)
- Deliver a customer-first experience through empathy, active listening, and clear communication
- Provide timely updates and guidance, ensuring customers feel supported during the claims process
- Welcome and assist customers onsite, creating a professional and reassuring environment
- Execution & Claim Management
- Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
- Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
- Review and reconcile repair estimates to support fair and appropriate settlements
- Maintain detailed and accurate claims documentation
- Analytical Thinking & Risk Management
- Gather, assess, and validate information from multiple sources to support claim decisions
- Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
- Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards
- Collaboration & Teamwork
- Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
- Contribute to team performance by supporting operational goals and maintaining productivity metrics
- Growth & Continuous Improvement
- Develop expertise in claims handling, coverage, and investigation practices
- Contribute to process improvements and support a culture of continuous learning
- Pursue professional development, including CIP designation (asset)
What You Bring
- 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
- Strong ability to manage high-volume workflows (100+ claims) with attention to detail
- Proven customer service and communication skills
- Effective time management and prioritization in a fast-paced environment
- Demonstrated ability to analyze, investigate, and negotiate outcomes
- Post-secondary education is an asset
- Progress toward or completion of CIP designation is an asset
Why TD Insurance
- A supportive and inclusive culture that values your growth
- Opportunities for career development and advancement
- Meaningful work that makes a real impact in customers’ lives
Our Total Rewards Package
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD Ready Commitment
Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Auto Claims Advisor – Calgary employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
