Alternative Dispute Resolution (ADR) Consultants in Calgary

Work Location: Calgary, Alberta, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: $79,100 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Department Overview: TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. We help protect clients from the “accidents of life” with products including life, health, home, auto, and travel insurance. With over 3 million clients and a national presence, we offer the opportunity to be part of a stable, growing organization where your expertise can make a meaningful impact. At TD Insurance, we are committed to fostering an inclusive environment where talent is supported, development is encouraged, and careers can truly grow.

Job Responsibilities:

• Under minimal supervision contribute to sustained revenue growth and profitability objectives of the business, handle and proactively manage with a high level of technical expertise disputes that arise from Accident Benefit claims.
• Responsible for the management of Accident Benefit disputes, following established claims settlement and case reserving policies, while ensuring regulatory compliance and coverage interpretation throughout the resolution of the claim.
• Emphasis is placed on delivering an optimal client experience during the dispute handling of claims while ensuring fair equitable resolutions to all claims.
• Provides Accident Benefit claims technical expertise coaching for colleagues within the unit working closely with the regional and national claims management teams.
• An additional key responsibility will involve acting as a Specialist Complex Claims Advisor Accident Benefits, act with a sense of urgency in identifying and meeting client needs.
• Responsible for case handling of claims involving predominantly complex issues and/or high exposures including catastrophic injuries; priority of payment, loss transfer and loss reserving.
• Some participation may be required in large loss meetings, mediations, arbitrations and litigations.
• Ensure accurate and timely reserves and take a total cost management approach to claims.
• Record and verify information and documentation from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim; and identify potential coverage issues and/or recovery/liability opportunities.

Additional responsibilities:

• Using established protocols, analyze and evaluate facts of an individual case to assess the benefits available to the client.
• Make good decisions based upon a mixture of analysis, wisdom, experience, and judgement.
• Read and remain current and up to date on case law, legal changes and recent settlements which affect accident benefit claims.
• Apply departmental protocols to ensure efficient, productive and cost-effective results.
• Meet productivity objectives set by the department in terms of pending file count and open/close ratio.

Job Requirements:

• Post-secondary education.
• Advanced insurance-related designations (CIP/FCIP) would be an asset.
• 5-7 years relevant and progressively more responsible Accident Benefit claims work experience, case managing complex Accident Benefit claims with exceptional technical skills.
• Advanced knowledge of principles and methods pertaining to the resolution of claims.
• Knowledge of claims management practices, company operations and policies.
• Strong relationship builder.
• A proven collaborative approach to problem solving, decision-making and communication with a broad range of audiences.
• Effective communication skills including facilitation, consultation, negotiation, and persuasion.
• Demonstrated ability to collaborate, coach, counsel and train Advisors.
• Strong team player, works well under pressure and ability to deal effectively with change.
• Superior organizational and time management skills.
• Ability to identify significant business risks/opportunities and controls/enabler.

Who We Are: As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process: We’ll reach out to candidates of interest to schedule an interview.

Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.