Manager, Personal Financial Services – Brossard

Work Location: Brossard, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: 52,700.00$/$52,700.00 - 74,400.00$/$74,400.00 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description

• Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/procedures.
• Provide sound advice with every customer interaction, contributing to an exceptional customer experience.
• Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions.
• Improve customer financial confidence through ongoing dialogue and by answering questions.
• Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs.
• Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances.
• Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary.
• Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
• Support the frontline with transactions, as necessary.
• May act as a point of escalation and support for the frontline and advice staff, ensuring customer problems are handled appropriately, when required.

SHAREHOLDER

• Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers/sales opportunities and referrals, to increase profitability and enable business growth.
• Promote and offer full suite of products, sales, services and banking capabilities.
• Contribute to business objectives for Operational Excellence.
• Support the timely and accurate completion of business processes and procedures.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary.
• Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
• Identify, suggest and actively participate in process improvement opportunities.
• Ensure necessary due diligence to support the accuracy of all transactions/activities.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

EMPLOYEE TEAM

• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
• Support the team by continuously developing knowledge in own area.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand champion for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH

• Requires specialized expertise to provide complex transaction/product feature advice and guidance to customers.
• Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate-high complexity/risk.
• Acts as a sales process/product expert to customers and/or internal partners.
• Identifies complex problems and formulates the most appropriate solution.
• Acts as a team lead and/or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process and product standards.
• Uses insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives.
• Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported.
• Implements sales and customer service procedures and approaches to complete work.
• Generally requires specific formal certifications at this level of expertise.
• Generally reports to an Assistant Branch Manager or Branch Manager.

EXPERIENCE & EDUCATION

• High School diploma and/or 1+ years relevant experience.
• IFIC or CSCCFSA to be completed upon hire.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• For roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.