At a Glance
- Tasks: Create exceptional customer experiences and solve problems for clients in a dynamic contact centre.
- Company: Join TD, a leading North American financial institution with a focus on innovation.
- Benefits: Competitive salary, health benefits, career development, and flexible work options.
- Other info: Be part of a diverse team that values growth and collaboration.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: Bilingual in English and French, with a high school diploma or relevant experience.
The predicted salary is between 45700 - 61000 $ per year.
**Location:** Ottawa, Ontario, Canada
**Schedule:** 37.5 hours per week
**Industry:** Personal and Commercial Banking
**Compensation Details:** $45,700 - $61,000 CAD
The TD is committed to offering fair and equitable compensation to all colleagues. Opportunities for growth and skill development are essential features of the colleague experience at TD.
**Job Description:**
- CUSTOMER
- Create an exceptional customer experience with every client interaction.
- Identify customer needs and determine solutions to customer problems.
- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area.
- Ensure customer/partner problems are handled appropriately the first time.
- Complete a broad range of financial transactions accurately and efficiently.
- SHAREHOLDER
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals.
- Promote the full suite of products, advice, services, and banking capabilities.
- Support the timely and accurate completion of business processes and procedures.
- EMPLOYEE / TEAM
- Participate fully as a member of the team and support a positive work environment.
- Enhance knowledge/expertise in own area and participate in knowledge transfer within the team.
- Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
- BREADTH & DEPTH
- Requires developed knowledge and skills to offer service and advice for a range of products and services.
- Provide exceptional inbound and/or outbound service and/or advice support to customers/partners.
- EXPERIENCE & EDUCATION
- High School diploma, Undergraduate degree and/or 1+ years of relevant experience.
- Must be bilingual in English and French.
**About Us:**
The TD is a global leader in the financial institutions sector. We strive to make every interaction, product, and experience remarkably human and pleasantly simple for over 27 million households and businesses.
**Additional Information:**
We are excited that you are considering a career at TD. We are committed to helping our colleagues succeed in their personal and professional lives.
**Training and Integration:**
We will ensure you have the tools and resources necessary to succeed in your new role.
**Interview Process:**
We will communicate with selected candidates to schedule an interview.
**Accommodation Measures:**
Accessibility is important to us. Please let us know if you require any accommodations to participate in the interview process.
Bilingual Contact Center Rep II, Digital Services employer: TD Bank Group
TD Bank Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of Payments Modernization. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading financial institution located in the vibrant city of Toronto.
