Join Toromont Cat as a Shop Service Advisor in Timmins. Lead repair scheduling and ensure effective communication with customers throughout the service cycle, driving quality outcomes.
This full-time, permanent role demands a minimum of 5 years in service operations and adds significant value by acting as the technical point of contact for customers. Collaborate closely with the Supervisor and Coordinator to maintain accurate quotes, timelines, and WIP processing to enhance customer satisfaction and service efficiency.
Key Responsibilities:
- Provide technical direction for equipment repair scheduling
- Communicate effectively with customers during service cycles
- Prepare quotes and validate warranty coverages
- Schedule service work and update the service scheduler
- Coordinate purchase activities and invoice processing
Requirements:
- Post-secondary education required
- Minimum 5 years' experience in service operations
- Proficient in handling customer information and service resources
- Capable of performing pre-visit diagnostics
- Understanding of health and safety policies
Bring your expertise in service operations to Toromont Cat as a Shop Service Advisor and support exemplary customer service.
Shop Service Advisor at Toromont Cat employer: TCAT Div of Toromont Industries Ltd
At Toromont, we pride ourselves on being one of the safest organizations in the industry, where your well-being is our top priority. As a Manager, Product Management (eCommerce), you will thrive in a collaborative work culture that emphasizes continuous learning and development, with competitive rewards and flexible work schedules across Eastern Canada. Join us to be part of a family-oriented team that values your contributions and supports your growth while working with the prestigious Caterpillar brand.
Contact Details:
TCAT Div of Toromont Industries Ltd Recruitment Team
