Account Manager – Remote

At Tavio, our mission is to eliminate data chaos. Our next-generation integration platform, built on AWS, combined with our expert managed services, allows tech providers, employers, and consultants to easily create, manage, and scale critical integrations between their systems. We are currently leveraging Artificial Intelligence to revolutionize how integrations are built, automated, and monitored. At Tavio, we don't just build connectors: We build a world of reliable data and frictionless ecosystems.

This is a remote position. Shape the future of enterprise data orchestration, runtime governance, and AI-driven connectivity. Are you a natural relationship builder who loves uncovering customer business challenges and guiding them toward transformative solutions? We are looking for an Account Manager – Customer Growth to join our team. In this role, you won't just be reactively fielding incoming requests. You will be the trusted, strategic face of Tavio—working directly with our existing clients to identify new integration opportunities, expand our platform footprint, and guide their transition to the comprehensive Tavio iPaaS platform (including Studio and Hub).

Why You'll Love This Role: You will be at the absolute forefront of our platform's commercial growth strategy. While our technology solves highly complex workflows for our clients, your job is to be their strategic advisor as they evolve their integration landscape. Backed by a collaborative Sales Engineering, Customer Success, and Product team, you will spend your days learning about our customers' technology environments, mapping out their business goals, and delivering high-value solutions. If you love consultative selling, account strategy, and being a critical driver of revenue in an innovative tech space, you'll fit right in.

Your Day-to-Day Activities May Include:

• Account Growth & Expansion: Developing account-specific growth plans, identifying platform expansion opportunities, and driving adoption of the broader Tavio iPaaS suite (Studio and Hub).
• Proactive Customer Discovery: Conducting regular business and discovery conversations to understand customer tech stacks (ATS, HRIS, ERP, WMS, TMS, etc.), identifying manual integration gaps, and forecasting their integration needs for the next 6–12 months.
• Stakeholder Mapping: Building and nurturing relationships beyond primary technical contacts, mapping out business, operational, procurement, and executive stakeholders.
• iPaaS Conversion: Strategically prioritizing and converting legacy and Managed Services customers into broader platform users.
• Opportunity & Pipeline Management: Qualifying expansion opportunities, coordinating with Sales Engineers for solution demos, building commercial proposals, negotiating agreements, and maintaining accurate forecasts in CRM.
• Cross-Functional Collaboration: Partnering closely with Customer Success Managers (CSMs), Product, and Sales leadership to ensure account alignment and maximum customer value.
• Customer Retention: Monitoring account health, proactively addressing risk factors, and building strong, long-term partnerships to ensure sustained growth and high satisfaction across key accounts.

Requirements

• Experience: 5+ years of experience in B2B SaaS sales, account management, or customer expansion with a proven track record of growing existing account revenue and carrying a target/quota.
• Consultative Selling: Strong discovery skills with a natural ability to ask insightful questions and uncover unstated customer needs.
• Technical Aptitude: Working understanding of SaaS technology, APIs, integrations, and data movement (experience in iPaaS, HR tech, supply chain, or integration platforms is a major plus).
• Stakeholder Engagement: Exceptional communication skills with the ability to engage both technical leads comfortably and executive decision-makers.
• Sales Discipline: Strong CRM management habits, strategic account planning capabilities, and the grit to thrive in a nimble, fast-growing company.

Our Core Values:

• Stronger Together: A culture of respect and mutual support.
• Client Success First: Delivering real value through adaptable technology.
• Evolving Partnerships: Built on transparency and trust.
• Intentional Efficiency: Making thoughtful decisions for maximum impact.