At a Glance
- Tasks: Lead SRE transformation and manage multi workstream programs to enhance reliability.
- Company: Tata Consultancy Services, a diverse and inclusive tech leader.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Join a culture that values diversity and offers excellent career advancement.
- Why this job: Drive impactful change in a dynamic environment with cutting-edge technology.
- Qualifications: Experience in IT delivery, operations, and managing large-scale transformations.
The predicted salary is between 100000 - 120000 $ per year.
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.
Our continued commitment to culture and diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Responsibilities
- Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
- Use GENAI and demonstrate proven expertise.
- Strong understanding of SRE principles (SLO/SLI, error budgets, toil management, observability).
- Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift Left, and Operational Readiness.
- Establish and govern SRE operating models, including engagement with Dev Ops, Security, and Architecture teams.
- Drive adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
- Act as the primary interface between engineering teams, service management, leadership, and external partners.
- Manage multi workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
- Prepare executive level status updates, dashboards, and steering committee communications.
- Oversee improvements in incident reduction, MTTR, availability, and resiliency.
- Ensure blameless postmortems, root cause analysis (RCA), and action tracking are consistently executed.
- Govern automation initiatives (runbooks, self healing, alert tuning, capacity management).
- Track and report on reliability KPIs, toil reduction, and automation ROI.
- Partner with platform teams on observability and SRE tooling strategy (monitoring, logging, tracing, APM).
- Ensure effective integration of Service Now, alerting platforms, and SRE tools.
- Support training, enablement, and onboarding of teams into SRE practices and mindset.
Qualifications
- Good years in IT delivery, operations, reliability, Dev Ops, or platform engineering roles.
- Good years managing large scale programs or transformations (SRE, Dev Ops, ITIL, or Cloud Ops).
- Experience in Mainframe and other Legacy technologies is highly preferred.
- Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
- Proven experience driving cross functional change across engineering and operations teams.
- Salary Range
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Senior Project Manager employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Business Analyst to thrive. With a strong commitment to employee growth, TCS offers extensive training programs and opportunities to work on cutting-edge projects in the IT sector. Located in Canada, employees benefit from a diverse work environment and the chance to contribute to impactful banking solutions while enjoying a healthy work-life balance.
