Support Delivery Lead / Technical Lead in Toronto

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

Key requirements:

• Production support: Lead L1/L2 support for internal and client-facing web applications.
• Incident management: Own P1/P2 incident escalation, triage, resolution, stakeholder communication, SLA compliance, and on-call coordination.
• Problem management: Conduct RCA, identify recurring/systemic issues, and drive permanent fixes and preventive actions.
• Release & change: Support production deployments, assess production readiness, validate releases, and ensure rollback and post-deployment checks.
• Monitoring & SRE: Hands-on knowledge of Dynatrace, ELK, and PagerDuty.
• Technical troubleshooting: Strong experience with Windows/Linux web applications, REST/SOAP APIs, middleware, RDBMS, certificates, authentication, authorization, and user security.
• Leadership: Mentor support analysts, coordinate business support requests, and provide clear communication during incidents/outages.
• Continuous improvement: Improve monitoring, alerting, automation, support processes, runbooks, SOPs, and knowledge articles.
• Governance: Support audits, compliance requirements, and operational governance.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.