Organizational Change Management (OCM) in Toronto

Tata Consultancy Services (TCS) is an equal opportunity employer, embracing diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation. TCS has been serving the Canadian marketplace for more than 35 years and is a technology partner for many leading organizations. As one of the largest IT services providers in Canada and globally, TCS aims to become the world's largest AI-led technology services company.

Mandatory OCM Skills

• Organizational Change Management methodology: Ability to apply enterprise change frameworks and manage the people side of complex transformation programs.
• Change strategy and planning: Develop change strategies, roadmaps, integrated change plans, and sustainment activities.
• Change impact assessment: Evaluate impacts across people, processes, technology, roles, and customer/employee experience.
• Stakeholder management: Identify influential stakeholders, perform stakeholder analysis, and build engagement plans.
• Executive engagement and coaching: Work with senior business executives, sponsors, and leaders to overcome barriers and drive visible sponsorship.
• Adoption and benefits realization: Define adoption metrics, measure proficiency and readiness, and ensure expected business benefits are realized.
• Resistance and risk management: Anticipate resistance, identify adoption risks, and implement mitigation actions.
• Communication planning: Create audience-specific communications and coordinate messaging across various channels.
• Training and enablement: Conduct training-needs analysis and coordinate role-based learning and leader toolkits.
• Readiness assessment: Track stakeholder sentiment, engagement, organizational readiness, and adoption risks.
• Analysis and reporting: Analyse change data, draw conclusions, provide recommendations, and report progress.
• Program delivery: Lead end-to-end OCM workstreams for large, complex, enterprise-level programs.

Key Responsibilities

• Create change strategy and develop change management plans tailored to meet business objectives.
• Engage all impacted stakeholders through appropriate activities.
• Lead, manage and/or contribute to change management workstreams within initiatives.
• Enable benefit realization through a focus on increasing adoption and proficiency.
• Drive connectivity and awareness of changes across partners in the enterprise.
• Assess the impact of changes and provide insights to inform business decisions.
• Work collaboratively with business units to proactively plan and mitigate resistance and risks.
• Lead the end-to-end delivery of change management activities throughout the lifecycle of initiatives.
• Provide recommendations based on the end-to-end customer/colleague experience.
• Collaborate with partners across the enterprise to drive success.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).