Warranty Services Representative in Toronto

The Warranty Services Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, and lawyers. This position conducts inspections, meetings, and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Common Elements Construction Performance Guidelines. The incumbent will work 100% remotely and live within the Greater Toronto Area (GTA) and will be responsible for travelling to assigned work locations covering the GTA and outlying regions within the province when required.

What You Will Be Doing:

• Provide fair, timely, quality, and consistent service and technical and warranty advice regarding condominium common element warranty related issues and compliance with Registrar Bulletins.
• Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim.
• Conduct inspections and meetings with external clients regarding a condominium’s common elements.
• Make recommendations for vendor/builder financial security retention at the conclusion of the construction process and throughout the warranty process.
• Make rulings and decisions on common element warranty claims with a risk exposure of up to 3.5 million dollars.
• Complete estimates and set/adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required.
• Represent Tarion as a witness at the License Appeal Tribunal, and as a representative at Builder Associations and public outreach activities.

What You Will Need to Succeed:

• 5 - 7 years’ construction related experience – preferably in low-rise and high-rise construction methods.
• Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, or claim adjudicator.
• Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills.
• Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes.
• Ability to maintain confidences, exercise sound judgment and discretion, and work collaboratively with others.
• Minimum community college graduate. Building science or construction related diploma is an asset.
• Excellent negotiating, time management, and interpersonal skills.
• Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario.
• Ability to work independently and as a part of a team within a dynamic environment.
• Valid Class ‘G’ driver’s license and reliable transportation is essential.
• Access to High Speed Internet connection in home office is essential.

Why Choose Tarion:

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment. We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.