Serve customers in English and French as a Bilingual Customer Support Agent working from the office in Laval, Canada. Use phone, email, and chat to provide courteous, efficient support.
This customer-focused role handles inquiries, resolves issues, and documents interactions accurately in a CRM system. You will troubleshoot technical or product-related concerns, escalate complex cases, and collaborate with team members. Previous customer service or support experience is required.
Key Responsibilities:
- Respond to inquiries through phone, email, and chat
- Resolve customer issues with professionalism and empathy
- Document customer interactions accurately in the CRM system
- Troubleshoot technical and product-related concerns
- Escalate complex cases to higher-level support when necessary
Requirements:
- Fluency in spoken and written English and French
- Previous experience in customer service or support roles
- Excellent communication and interpersonal skills
- Problem-solving mindset with strong attention to detail
- Ability to work effectively in a fast-paced office environment
Bring bilingual communication, troubleshooting, and customer support skills to this Laval office-based service role.
