Territory Manager – Thunder Bay Area

• Territory Manager – Northern Ontario (Thunder Bay Area)
• Permanent | Full-Time (40 hrs/week) | Management (non-union)

Our client, an established provider of outpatient addiction treatment across Ontario, is looking for a Territory Manager to lead a group of clinics across Northern Ontario.

This is a hands‑on leadership role for someone who wants to build strong, supportive clinic teams and make a real difference in patient care in communities that need it.

You'll oversee day-to-day clinic operations, build and develop your teams, and keep clinic performance on track using KPIs.

You'll be the go-to leader for the nursing teams in your territory — handling scheduling, hiring, performance management, training and policy questions — and you'll step in to help cover staffing gaps when needed.

Office days are flexible and can be worked from a clinic or from home.

Location requirement: Candidates must live within 50 km of Thunder Bay, ON.

Open to nursing and non-healthcare backgrounds: A nursing background (RN/RPN) is an asset, but we will also consider strong multi‑site operations leaders who don't have healthcare experience.

Please note – this role involves heavy travel.

You must be comfortable with frequent long-distance driving across Northern Ontario. Mileage, employer-booked hotels and a daily meal allowance are provided.

Key Responsibilities

• Operations (approx. 80%)
• Manage day-to-day operations of a group of clinics, including performance and regular KPI reporting
• Mentor and guide clinic staff to build a culture of empowerment, respect and non-judgement
• Support and train new and existing staff to deliver optimal patient care, working as one team with pharmacy partners
• Oversee staff scheduling and maintain appropriate staffing at each clinic
• Lead hiring: staffing requests, resume review, interviews and offers
• Hold regular huddles at each clinic to share updates, give feedback and act on staff concerns
• Complete performance reviews with support from the Regional Manager; elevate high-impact issues
• Liaise with union representatives to foster positive working relationships
• Uphold policies, procedures and health & safety requirements; action clinic repair requests
• Approve payroll timecards (ADP)
• Provide relief coverage in clinics when critical staffing issues can't otherwise be resolved
• Community Engagement (approx. 20%)
• Build relationships with community organizations to promote services
• Identify opportunities to expand services through community partnerships (e. g., addiction counselling)
• Educate direct reports on using community resources

What You Bring

• Post‑secondary education in a relevant discipline
• Minimum 3 years of leadership experience (healthcare preferred, but not required)
• CNO Certificate of Competence preferred; other medical certifications an asset
• Experience managing operations across multiple sites; addiction or mental health settings an asset
• Proven ability to lead teams through change
• Experience working with unionized staff considered an asset
• Comfort with MS Office, KPI tracking/reporting and multi‑site scheduling; ADP an asset
• Valid driver's licence and access to a reliable vehicle
• Satisfactory criminal record check (completed during onboarding, after an offer is accepted)
• A commitment to respectful, non-judgemental care for people seeking addiction treatment
• Vacation time plus 10 wellness days per year (5 paid, 5 unpaid)
• RRSP matching (1%)
• Continuing education credit and nursing licence reimbursement
• Mileage at $0.58/km, employer-booked hotels and $50/day meal allowance when travelling

About TAPP Workforce Solutions Inc.

At TAPP, we believe in more than just filling jobs — we connect great talent with great opportunities.

We work closely with our clients to meet their hiring needs and act as a talent agent for the professionals we serve, helping you navigate your career path and aligning you with roles that match your skills and goals.

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