At a Glance
- Tasks: Investigate suspicious activity and assess fraud alerts to protect customers.
- Company: Join Tangerine's dynamic Fraud Operations Team in Canada.
- Benefits: Flexible hybrid work environment with opportunities for growth.
- Other info: Work non-standard hours and develop critical thinking in a fast-paced setting.
- Why this job: Make a real difference by minimizing financial loss and protecting customers.
- Qualifications: High school diploma, customer service experience, and strong analytical skills.
The predicted salary is between 41850 - 51150 $ per year.
Analyze suspicious activity for Tangerine as a Fraud Detection Analyst, using critical thinking and decision-making in a hybrid, headset-based environment.
As part of Tangerine's Fraud Operations Team in Canada, you will investigate activity across products and assess fraud-tool alerts.
You will analyze accounts and transactions, contact customers, and help minimize financial loss.
The work supports fraud strategy, governing regulations, internal policies, and procedures.
Strong communication and problem-resolution skills are central to customer interactions.
Key Responsibilities
- Investigate suspicious activity across Tangerine products
- Assess alerts generated by fraud detection tools
- Analyze transactions and determine appropriate account actions
- Contact customers to validate activity and resolve concerns
- Identify emerging trends and potential compromise points
Requirements
- High school diploma or equivalent
- Customer service experience, preferably in financial services
- Strong analytical, critical-thinking, and decision-making skills
- Effective verbal, written, and interpersonal communication
- Availability for non-standard hours, including weekends and holidays
Apply your fraud investigation, customer communication, and risk-recognition skills to protect Tangerine customers and reduce financial loss.
Fraud Operations Detection Analyst in Toronto employer: Tangerine-04ff376
Tangerine-04ff376 is an attractive employer due to its commitment to innovation and collaboration, fostering a culture built on integrity and inclusion. Employees are empowered to tackle challenges head-on and contribute to the reimagining of the banking landscape. The company offers opportunities for professional growth and values diverse perspectives, making it a dynamic workplace for high performers.
