Clinical Diabetes Sales Specialist – North Alberta in Edmonton

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology — an advanced predictive algorithm that automates insulin delivery. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

A DAY IN THE LIFE

• Directly responsible for the promotion and sale of Tandem Diabetes products and clinical services within an assigned territory.
• The Clinical Diabetes Sales Specialist is expected to plan and ensure achievement of sales goals through clinical education and acceptance of Tandem products’ insulin pump therapy.
• Identifies potential customers, establishes, and develops business relationships to facilitate the sales of Tandem Diabetes' products and clinical services.
• Uses clinical expertise to provide account sales support and continuing education in direct contact to people with diabetes (PWD), physicians and other health care professionals on the technical use of insulin pump therapy.
• Promotes Tandem Diabetes products and services by providing additional education on topics such as diabetes self-management skills, emergency management and community resources as determined by client needs.
• This is a remote role and the territory is Albert North; the ideal candidate will live in the Edmonton area.
• Covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.
• Develops successful strategies to address clinical concerns in the sales territory to ensure the sale of Tandem Diabetes products/services and to ensure the retention of existing relationships.
• Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
• Effectively promotes Tandem’s unique market position, approach and value to the customer/potential customer.
• Provides information in a professional manner to various health care professionals (MDs, RDs, RNs, CDEs, RPhs, etc.) in order to educate them about the advantages of Tandem products.
• Creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services.
• Educates customers (HCP and PWD) regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes.
• Schedules and delivers pump trainings in the assigned territory for customers and health care professionals.
• Troubleshoots and helps to resolve customer clinical and technical challenges.
• Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products/services.
• Conducts educational classes for customers providing diabetes education in relation to insulin pump therapy.
• Interacts with Territory Manager business partner and Regional Sales Manager for guidance on sales related strategies.
• Promotes sharing of relevant clinical information and trends with regional sales team.
• Collaborates with Customer Technical Support Specialists to identify and address post-sale product issues.
• Supports strategic business planning for assigned territory.
• Provides products/services information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
• Attends and participates in all corporate sales training, sales meetings, and assigned conventions, trade shows and symposia.
• Keeps records updated in the customer relationship management software (CRM).
• Maintains all assigned company property, equipment, records, selling aids and samples.
• Establishes and maintains a territory call cycle that will minimize administrative time and maximize time spent with sales prospects and customers.
• Prepares weekly and monthly clinical sales reports as requested by Sales Management.
• Attends and actively participates in team meetings and calls.
• Maintains expenses within established corporate guidelines and submits expense reports on a timely basis.
• Confirms completion of required training plan before assuming job responsibilities.

WHAT YOU’LL NEED:

• RN, RD or RPH or equivalent combination of education and applicable job experience.
• Certified Diabetes Educator strongly preferred.
• Bilingual English/French strongly preferred.
• Continuing education on patient education on the technical use of insulin pump therapy.
• 2+ years clinical diabetes experience coordinating and conducting diabetes education programs.
• 1+ year related industry experience preferred in one of the following areas: diabetes, endocrinology, diabetes technology.
• Excellent communication skills regarding diabetes self-management skills.
• Ability to relate effectively with customers, referral sources and health care professionals.
• Demonstrated ability to effectively communicate as a clinical resource for regional sales team.
• Skilled at presenting educational material in a clear, concise manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Ability to work in a fast-paced, ever-changing market.
• Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time and work from a remote home office.

COMPENSATION: The base pay for this position is C$98,000 to C$122,000 annually, with a target earning potential of C$128,000 - C$152,000 annually.

SPONSORSHIP: Applicants must be authorized to work for any employer in Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHY YOU’LL LOVE WORKING HERE: At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being.

BE YOU, WITH US! We embrace the value that every single one of us brings to the table. We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates.

REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please share!