At a Glance
- Tasks: Manage Oracle Cloud services and ensure top-notch client support.
- Company: Join IBM, a leader in tech innovation and client solutions.
- Benefits: Competitive salary, health benefits, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on operational excellence.
- Why this job: Elevate your career while making a real impact on client operations.
- Qualifications: 10+ years of experience and strong leadership skills required.
The predicted salary is between 121500 - 148500 $ per year.
Elevate your career as a Senior Oracle Solution Delivery Manager overseeing post-implementation support at IBM.
This role focuses on client relationships, service quality, and operational excellence.
In this position, you will manage Oracle Cloud services while ensuring compliance with service level agreements (SLAs) and customer satisfaction.
Your expertise will drive incident resolution, enhancement requests, and continuous improvements in client operations.
You'll work closely with technical teams and lead governance efforts to enhance service delivery.
Key
Responsibilities
- Manage Oracle Cloud services in support mode
- Monitor SLAs, KPIs, and customer satisfaction
- Oversee major incident management processes
- Lead operational governance and committee meetings
- Coordinate functional and offshore support teams
Requirements
- Minimum 10 years of relevant experience
- Bachelor’s degree in computer science or related field
- Proven experience in Oracle managed services
- Expertise in SLA/KPI tracking and operational management
- Strong communication and leadership skills
Leverage your Oracle expertise to build meaningful client relationships and enhance service offerings at IBM. #J-18808-Ljbffr
Senior Oracle Solution Delivery Manager Role in Montréal employer: Talents LGS
Join a dynamic team where you can grow your skills in data engineering while working with cutting-edge technologies in a collaborative environment. Our commitment to employee development ensures that you will have ample opportunities to advance your career, whether it be towards a Data Architect or Data Specialist role. Located in a vibrant area, we foster a culture of innovation and support, making us an excellent employer for those passionate about data and cloud technologies.
