At a Glance
- Tasks: Guide logistics businesses through software onboarding and ensure smooth implementations.
- Company: Join CartonCloud, a leading SaaS company transforming logistics operations.
- Benefits: Competitive salary, wellness allowance, remote work flexibility, and extensive parental leave.
- Other info: Be part of a dynamic team with opportunities for growth and global events.
- Why this job: Make a real impact in logistics while working with innovative software solutions.
- Qualifications: Experience in WMS, TMS, or OMS software and strong communication skills.
The predicted salary is between 80000 - 110000 $ per year.
Permanent, fully remote position in North America. Help logistics businesses transform their operations with software they'll actually love. Expected base salary: $80,000-$110,000.
CartonCloud is an Australian-based SaaS company building market-leading Warehouse and Transport Management software for logistics and supply chain businesses across ANZ and North America. With 600+ customers across Australia, New Zealand, and North America, we're on a mission to give logistics businesses back the resource they value most - time. Our software removes complexity, reduces risk, and helps customers run better operations every single day.
The Opportunity
We're looking for an Implementation Consultant to join our growing North American team. This is a hands-on, customer‑facing role where you'll take newly signed customers through their entire onboarding journey, from initial discovery through to a confident, capable go-live.
What You'll Own
- Manage end-to-end implementations for North American customers, building and maintaining structured implementation plans that keep processes on track and customers informed.
- Design workflows that match each customer's operational reality, configuring CartonCloud to fit how they actually work.
- Deliver remote training to customers and their teams, building capability that lasts beyond go-live.
- Support basic integration builds alongside our Integrations team, helping customers connect CartonCloud to their existing systems.
- Troubleshoot configuration issues and provide structured problem-solving throughout the implementation lifecycle.
- Feed customer insights back to Product, Sales, and Support to improve our approach and the platform over time.
What We're Looking For
- Super-user level experience with at least one of WMS, TMS, or OMS software.
- Direct experience working in or managing warehouse or transport operations - you've been on the floor and you understand the language.
- A track record of training or implementing software in a logistics or supply chain context, whether as an implementation consultant or as a hands-on super-user.
- Strong communication and presentation skills - you're comfortable running structured training sessions on camera and engaging customers clearly across timezones.
- Curiosity about technical concepts with a desire to understand how systems connect and be ready to grow in this area.
- Spanish language skills are highly desirable for our North American market.
What's in it for You
- Base salary range: $80,000 - $110,000.
- Wellness allowance and Work From Anywhere flexibility.
- Back2Base: our annual global team event that brings the whole company together.
- Extensive parental leave policy.
- Home office setup support and wellness allowance.
- Four weeks paid annual leave.
- Health insurance benefits.
About CartonCloud
CartonCloud is an easy-to-use 3PL (TMS) transport management system and (WMS) warehouse management system that enables logistics companies to Do More With Less. Our mission is to transform the logistics industry through end-to-end simplicity, and to provide our clients with a better quality of life by identifying and solving pain points within our organisational processes.
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