Turn Reflow's first-demo excitement into customer adoption, retention, and growth through onboarding and workflow intelligence. This customer-facing role supports flexible work arrangements.
As Customer Success Manager, you will own setup, onboarding, adoption, and long-term success for partners. You will shorten time-to-value, structure customer feedback, and support product decisions. The work combines customer relationships, contract coordination, playbook creation, and growth experiments with founders.
Key Responsibilities:
- Own setup, onboarding, adoption, and long-term customer success
- Move customers quickly from demo value to adoption
- Structure feedback for product and engineering decisions
- Support contracts with partners and the legal team
- Build relationships supporting expansions and renewals
Requirements:
- Entrepreneurial experience as founder, early employee, or operator
- Technical, finance, economics, or product background
- Ability to understand business needs and configure products
- Strong written, verbal, and customer-facing communication
- Methodical approach to templates, metrics, and playbooks
Shape Reflow customer success through analytical onboarding, structured feedback, strong communication, and relationships supporting retention and growth.
Customer Success Manager Reflow in Toronto employer: Talantir
O2E Brands is an exceptional employer that champions a dynamic and innovative work culture, perfect for those looking to make a significant impact in the marketing landscape. With a focus on employee growth and development, we offer unique opportunities to lead high-performing teams while driving ambitious brand strategies across our franchise portfolio. Located in a vibrant community, our commitment to fostering collaboration and creativity ensures that every team member plays a vital role in achieving our goal of $1.4B in revenue by 2030.
