At a Glance
- Tasks: Lead a team to deliver top-notch IT support and improve service desk operations.
- Company: Kraken Robotics, a leader in innovative technology solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Join a collaborative environment with exciting projects and career advancement.
- Why this job: Make a real impact by enhancing IT services and supporting a dynamic team.
- Qualifications: 6+ years in IT support, 2+ years in a supervisory role, strong ITIL knowledge.
The predicted salary is between 51750 - 63250 $ per year.
Kraken Robotics in Dartmouth, Nova Scotia is seeking a Manager, IT Service Desk to lead a team delivering high-quality IT support to the entire organization.
You will manage service desk operations, ensure SLAs are met, drive ITSM process improvements, and coordinate with IT teams on incidents, deployments and projects.
The ideal candidate has 6+ years IT support experience, 2+ years in a supervisory role, strong ITIL knowledge, excellent communication, and a customer-focused mindset.
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