At a Glance
- Tasks: Lead customer experience strategies and drive innovation to enhance customer loyalty.
- Company: Join Sysco, the global leader in foodservice distribution with a dynamic team.
- Benefits: Opportunities for personal and professional growth in a supportive environment.
- Other info: Collaborative culture with opportunities to mentor and develop talent.
- Why this job: Make a real impact on customer experiences and influence executive decisions.
- Qualifications: 7+ years of experience in customer experience and strong analytical skills.
The predicted salary is between 90000 - 110000 $ per year.
Sysco is the global leader in foodservice distribution.
With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
We're looking for talented, hard-working individuals to join our team.
Come grow with us and let us show you why Sysco is at the heart of food and service.
Purpose The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy.
This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives.
The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.
Responsibilities Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making.
Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought
Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs.
Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
- Mentor & Develop
- Analytical
Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).
Skills Deep understanding of customer experience principles, methodologies (e. g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e. g., Salesforce), and Microsoft Office Suite (Excel, Power Point, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.
Certifications Certified Customer Service Manager (CCSM)Education Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree Experience7+ years of experience Physical Demands Reasonable accommodations will be taken where necessary Travel Requirements0-25% #J-18808-Ljbffr
Manager, Customer Experience in Calgary employer: Sysco Prairies
At Sysco, we pride ourselves on being an exceptional employer that fosters a culture of growth and innovation. As a Manager of Customer Experience, you'll have the opportunity to lead strategic initiatives that shape our customer-centric approach while collaborating with diverse teams in a dynamic environment. With a commitment to employee development and a focus on exceeding customer expectations, Sysco offers a rewarding career path in the heart of foodservice distribution.
