At a Glance
- Tasks: Build strong customer relationships and resolve issues for a seamless experience.
- Company: Join a leading company focused on customer satisfaction and support.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: 5+ years in customer service and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
- *18- Month Term Position*
- Purpose
The Key Account Representative strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution.
This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction.
The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.
Responsibilities
- Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements.
Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.
- Program Implementation & Best
Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.
Skills
- Expertise in customer service management and ability to partner effectively across functional teams.
- Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
- Ability to thrive in a fast-paced and changing work environment.
- Expert proficiency in Microsoft Office Suite (Word, Excel, Power Point).
- Ability to quickly learn and utilize existing and new Sysco technologies.
- Demonstrated experience with and working knowledge of Sysco customers (preferred).
- Excellent communication (written and verbal) and interpersonal skills.
Education
Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
Experience
- 5+ years of experience
- Physical Demands
- Ability to travel by car.
- Ability to sit, stand, and walk for extended periods.
- Ability to use a computer and communicate effectively.
- Travel Requirements
- 0-25%
- #J-18808-Ljbffr
Key Account Representative in Winnipeg employer: Sysco (Canada)
Sysco is an exceptional employer that prioritizes operational excellence and employee development within a dynamic work environment. With a strong focus on continuous improvement and safety, employees are empowered to lead high-performing teams while collaborating across functions to achieve strategic goals. Located in a vibrant region, Sysco offers competitive benefits, a commitment to professional growth, and the opportunity to make a meaningful impact in the food service industry.
