Step into the role of Service Delivery Manager, focusing on client satisfaction and effective SAP operations in a hybrid workspace. Influence service quality and lead critical projects for continuous improvement.
In this role, you will act as a strategic partner to clients, managing both RUN and GROW aspects of service delivery. This involves mentoring a team of consultants, compiling performance metrics, and facilitating regular governance meetings. You will also prioritize client needs and oversee issue resolution, ensuring SLAs and project targets are met.
Key Responsibilities:
- Manage SAP services to meet client business needs
- Lead consultants in delivering innovative solutions
- Prepare comprehensive performance reviews
- Coordinate resolution of operational issues
- Oversee governance meetings with stakeholders
Requirements:
- Bachelor's degree required; IT focus preferred
- Minimum 7 years of relevantERP project experience
- 3 or more years in a management capacity
- Strong knowledge of core SAP modules
- Familiarity with ITSM tools is essential
Drive operational success while enhancing client relationships through innovative SAP management in a hybrid work model.
Dynamic Service Delivery Manager Overseeing SAP Projects and Teams in Montréal employer: Syntax
At Syntax, we pride ourselves on being a leading Managed Cloud Provider that fosters a culture of innovation and collaboration. Our Thornhill location offers a modern work environment with flexible working models, competitive compensation, and a commitment to employee growth through continuous training and coaching. Join us to be part of exciting projects that drive transformation for some of North America's largest corporations while enjoying a diverse and inclusive workplace.
