Unified Lockbox Processing Associate
The Opportunity:
Processes simple to more complex transactions/jobs, ensuring accuracy and in accordance with Symcor procedures and required deadlines, including keying, capturing, reconciling, balancing, posting, clearing, conducting quality control and distributing or transmitting a variety of financial items. Documents, reports and investigates exceptions or unusual items for processing.
Shift Time : Please confirm
Reliability Status - Protected B
About The Role:
- Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
- Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
- Key transactions including commercial courier data, and adjust entries to client's accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
- Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
- Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
- Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution.
- Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
- Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
- Distribute workflow as per department requirements.
- Review reports, cashbooks and G/L account to identify discrepancies and gaps.
- Follow defined control measures to meet or exceed department goals (ALL).
- Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
- Identify, address and elevate major issues by escalating to PSO, AM or Manager.
- Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
- Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
- Interaction with external clients.
What You Need to Succeed:
Education:
- High School Diploma or equivalent
Experience:
- 1 to 3 years related experience.
Skill requirements
- Basic to Intermediate Computer Skills.
- MS Office as required.
- Communication skills – Responding to emails and phone as required.
Unified Lockbox Processing Associate in Montréal employer: Symcor
At Symcor, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Quality Assurance Analyst 2, you'll benefit from flexible hybrid work arrangements, opportunities for professional growth through mentorship, and a commitment to continuous improvement in quality assurance practices. Our supportive environment encourages you to develop your skills while contributing to meaningful projects that enhance business functionality and client satisfaction.
