At a Glance
- Tasks: Drive customer satisfaction and support clients in navigating EV charging solutions.
- Company: Join SWTCH, a leader in energy management and sustainability.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on electric mobility and sustainability initiatives.
- Why this job: Be a trusted advisor and make a real impact in the clean energy sector.
- Qualifications: 3+ years in Customer Success, bilingual in English and French, strong communication skills.
The predicted salary is between 90900 - 111100 $ per year.
Drive customer satisfaction with SWTCH as a Bilingual Customer Success Manager. Help clients navigate EV charging solutions while delivering high-quality service and support.
In this pivotal role, you'll be responsible for managing relationships with real estate owners and utility partners.
With a focus on strategic account management, you’ll ensure smooth onboarding and implementation processes.
Your proactive approach is vital in helping customers maximize the value of SWTCH’s energy management platform.
Key
Responsibilities
- Build and maintain strong relationships with various customers
- Own success for named accounts and support pooled customers
- Lead onboarding for new customers ensuring seamless transitions
- Facilitate webinars and self-serve resources to drive engagement
- Track customer health metrics to identify and mitigate risks
Requirements
- 3+ years in Customer Success or Account Management role
- Bilingual fluency in English and French
- Excellent communication skills for diverse audiences
- Strong problem-solving capabilities with data literacy
- Passion for sustainability and clean energy initiatives
Become a trusted advisor to support customers on their journey to electric mobility. #J-18808-Ljbffr
Bilingual Customer Success Manager in Toronto employer: SWTCH Energy Inc.
At SWTCH, we are not just leading the charge in EV technology; we are committed to fostering a vibrant work culture that prioritizes innovation, collaboration, and personal growth. As a senior leader in our team, you will have the unique opportunity to shape the future of clean mobility while working alongside passionate professionals dedicated to making a positive environmental impact. With a focus on employee development and a mission-driven approach, SWTCH offers a rewarding environment where your contributions directly influence our success and the sustainability of our communities.
