Shape AI-powered workflows with product fluency and business acumen at Switchboard, working remotely anywhere in Canada with Pacific overlap. As a Business Systems Strategist, you lead client discovery and define software that improves operations. You will use AI fluency, systems thinking, and product judgment across prototypes and full builds. Your work connects frontline realities, executive priorities, technical feasibility, and measurable operational impact. Key Responsibilities:
Lead discovery with stakeholders from frontline staff through C-suite Define products, integrations, requirements, and build plans Build prototypes with Claude Code and run client demos Translate technical trade-offs into clear business narratives Guide builds, testing, training, change management, and hypercare Requirements:
5+ years combining consulting discovery with systems or product work Experience shaping software and writing developer-ready specifications Daily AI use for analysis, scoping, and pressure-testing Comfort with relational schemas, API patterns, and modern SaaS Ability to run client conversations and communicate risks clearly Bring product strategy, AI fluency, and systems expertise to prototypes and operational software clients use daily.
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