At a Glance
- Tasks: Guide customers in deploying SaaS solutions and manage technical implementations.
- Company: Join SwiftConnect, a leader in innovative tech solutions.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and improvement.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge technology.
- Qualifications: 5+ years in software implementation and strong technical skills required.
The predicted salary is between 82800 - 101200 $ per year.
What We’re Looking For
Swift Connect is seeking an Implementation Engineer to guide our customers through their journey in deploying our best-of-breed Saa S integration solutions.
The Implementation Engineer will be responsible for executing all technical components involved in our implementations.
This position will work closely with the Implementation Project Manager to ensure a smooth customer onboarding experience.
The ideal candidate will have a strong technical background in software implementation and the ability to manage multiple implementation projects simultaneously.
- Execute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration
- Take ownership of the customer solution design, technical documentation, and product deployment to ensure the successful adoption of our software solution
- Provide technical guidance during the planning, onboarding, and deployment phases
- Build and maintain customer/partner environments for API/SDK development
- Work with the Implementation Project Manager to manage and prioritize implementation project tasks and provide regular updates on progress
- Investigate and troubleshoot technical issues and provide resolutions to ensure successful implementation and customer satisfaction
- Provide technical support to customers during implementation and post-implementation
- Develop and maintain product knowledge, act as a subject matter expert to provide superior technical support to our customers
- Continuously evaluate and improve the implementation process to increase efficiency and customer satisfaction
- Contribute to various department continuous improvement initiatives
- Develop and maintain technical documentation for the implementation process
- Advocate for customers internally and provide feedback to our product and engineering teams to improve our products and services
- Collaborate with the Product and Engineering teams to provide feedback on product features and enhancements, and assist in evaluating new releases to ensure the quality and accuracy of the application
- What You’ll Need
- 5+ years of experience in software implementation or technical project management
- Results-oriented with a passion for delivering exceptional customer experiences and technical solutions
- Experience working with Access Control Systems
- Practical experience working with databases (Postgre SQL, SQL)
- Practical experience working with various programming languages (GOlang is preferred)
- Strong technical knowledge of APIs and SDKs (i OS, Android, and React Native)
- Experience with Saa S and Cloud-based solutions
- Ability to manage multiple implementation projects simultaneously while maintaining attention to detail
- Ability to work collaboratively with customers and internal teams to achieve successful outcomes
- Experience working with cross-functional teams in a fast-paced, high-growth environment
- Ability to work independently and as part of a team in a dynamic environment
- Excellent organization and time management skills
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills
- Seniority level
- Not Applicable
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- Transportation, Logistics, Supply Chain and Storage
- Referrals increase your chances of interviewing at Swift Connect by 2x
- #J-18808-Ljbffr
Implementation Engineer employer: SwiftConnect
At SwiftConnect, we pride ourselves on being a leading employer in the tech industry, offering a dynamic work culture that fosters creativity and innovation. Our commitment to employee growth is evident through ample advancement opportunities and a supportive environment where your contributions are recognized and valued. With competitive benefits, including flexible work arrangements and a focus on work-life balance, joining our team means becoming part of a pioneering company that is shaping the future of connected access experiences in the heart of Downtown Montreal.
