At a Glance
- Tasks: Lead a team to drive customer account growth and engagement across global portfolios.
- Company: Join Swapcard, a dynamic company focused on innovative event solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of customer engagement.
- Other info: Collaborative environment with opportunities for professional development and career advancement.
- Why this job: Make a real impact by redefining growth strategies for a robust portfolio of events.
- Qualifications: 7-10+ years in account management with strong leadership and analytical skills.
The predicted salary is between 81000 - 99000 $ per year.
Elevate your career as the Senior Manager of Customer Account Management at Swapcard, focusing on strategic growth across global portfolios.
Drive engagement and deliver +20% growth through innovative strategies.
In this senior leadership role, you will oversee a team of Customer Account Managers across North America and EMEA.
Your mission includes redefining growth strategies for a robust portfolio of 500+ events, ensuring renewals while fostering upsell opportunities.
With your hands-on coaching and strong analytical skills, you will shape the sales process while safeguarding established client relationships.
Key
Responsibilities
- Lead and expand the Customer Account Manager team
- Develop account-based growth strategies for major clients
- Coach and support the team during live customer calls
- Monitor and analyze KPIs to drive performance
- Align efforts with Marketing and other departments
Requirements
- 7 to 10+ years in account management roles
- Proven track record in leading distributed teams
- Strong data management and analytical skills
- Experience with account-based strategies
- Excellent communication skills in English
Utilize your leadership and strategic skills to drive impactful growth at Swapcard. #J-18808-Ljbffr
Senior Manager Customer Account Growth employer: Swapcard
At Swapcard, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a commitment to employee growth, we offer extensive learning and development resources, generous PTO, and a supportive environment where you can thrive alongside a diverse international team. Our focus on meaningful relationships with clients and a strong emphasis on coaching ensures that every team member has the opportunity to excel in their role while contributing to the company's ambitious growth targets.
