Elevate your career as the Senior Manager of Customer Account Management at Swapcard, focusing on strategic growth across global portfolios. Drive engagement and deliver +20% growth through innovative strategies.
In this senior leadership role, you will oversee a team of Customer Account Managers across North America and EMEA. Your mission includes redefining growth strategies for a robust portfolio of 500+ events, ensuring renewals while fostering upsell opportunities. With your hands-on coaching and strong analytical skills, you will shape the sales process while safeguarding established client relationships.
Key Responsibilities:
- Lead and expand the Customer Account Manager team
- Develop account-based growth strategies for major clients
- Coach and support the team during live customer calls
- Monitor and analyze KPIs to drive performance
- Align efforts with Marketing and other departments
Requirements:
- 7 to 10+ years in account management roles
- Proven track record in leading distributed teams
- Strong data management and analytical skills
- Experience with account-based strategies
- Excellent communication skills in English
Utilize your leadership and strategic skills to drive impactful growth at Swapcard.
Senior Manager Customer Account Growth in Ottawa employer: Swapcard
At Swapcard, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a commitment to employee growth, we offer extensive learning and development resources, generous PTO, and a supportive environment where you can thrive alongside a diverse international team. Our focus on meaningful relationships with clients and a strong emphasis on coaching ensures that every team member has the opportunity to excel in their role while contributing to the company's ambitious growth targets.
